Should a Hotel Property That Offers Complimentary Breakfast Pay for Breakfast for a Dissatisfied Guest?

FlyerTalk member Hhonor Gguard is a Hampton Inn employee who was confronted by a guest who was so dissatisfied with the free breakfast food items that she wanted that Hampton Inn property to pay for her breakfast. Hhonor Gguard politely responded that there was not much that could be done and informed the guest of a recommended place to eat breakfast. She responded that she thought that Hhonor Gguard was rude.

What should Hhonor Gguard have done? Could Hhonor Gguard have done more for the guest? Find out how FlyerTalk members respond when Hhonor Gguard requests: “FTers, back me up (or condemn me)!

One thought on “Should a Hotel Property That Offers Complimentary Breakfast Pay for Breakfast for a Dissatisfied Guest?”

  1. Mike Nash says:

    Simple answer NO.

    Anyone who travels understands there is a difference in the breakfast offered at a Hampton Inn and a Conrad.

    Hampton Inn is typically a lower cost hotel with less amenities – in return, we get lower room rates.

    Our expectations should be in line with the hotel type and room price.

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