Apology From British Airways as Accounts are Restored With Avios
A n apology from British Airways was issued earlier today; and to the relief of members of the British Airways Executive Club frequent flier loyalty program, Avios are slowly returning to their accounts, according to this article written by Mark of Miles From Blighty — as well as reports from many members of FlyerTalk in this discussion and reports from members of Milepoint.
The accounts of many members of the British Airways Executive Club frequent flier loyalty program had been locked where there were reports of the number of Avios wiped out to zero on Friday, March 27, 2015.
Included in a statement which was released earlier today from British Airways was this: “We are taking this incident seriously and would like to apologise for the concern and inconvenience this has caused. We would like to reassure you that, although it does appear that the login attempt was successful on a small percentage of accounts, at this stage we are not aware of any access to any subsequent information pages within accounts, including flight histories or payment card details.”
Initial reports indicated that members of British Airways Executive Club could expect to wait as many as two weeks for their accounts to be restored; but not even a week has yet elapsed and accounts are already being replenished with the Avios which were in them originally.
The aforementioned document concluded with the following statement: “Once again we are sorry for the concern and inconvenience this matter has caused and would like to reassure you that we are taking this incident seriously.”