Can One Ignore Nor1? Are Current Fee-Free Upgrade Policies at Risk?

In the Hilton San Francisco- New Upgrade policy? (Nor 1) thread, FlyerTalk member The _Banking_Scot, a Diamond level member of the Hilton HHonors program, was recently offered his choice of upgrades at a Hilton HHonors property recently – at a cost.

Aren’t upgrades supposed to be complimentary for Hilton HHonors Diamond members? Will this policy spread to other Hilton HHonors properties? Will other frequent traveler programs adopt similar policies?

There is indeed a possibility that it may very well happen. Please read on…

It seems that the Hilton San Francisco is now using the services of Nor1, an external independent company, to offer upgrades at a charge. Gold and Diamond Hilton HHonors members will still be able to upgrade at the Hilton San Francisco for free, but they will reportedly be offered a one-category upgrade only. All other upgrades, such as to an Executive Lounge level or a suite, will be charged accordingly.

Because Nor1 is an independent company, their services may potentially affect any frequent traveler program, whether it be airlines or hotels. If a travel-related company offers an upgrade for a product, Nor1 can upsell it for a fee.

For additional details and information, please visit the Hilton San Francisco- New Upgrade policy? (Nor 1) thread, which is focused primarily on the Hilton San Francisco.

In addition, once you have read the above thread, please then voice your opinion and be heard in the Nor1: Elite Members Paying For Upgrades? thread.

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