Marriott Wants Your Feedback

FlyerTalk member and Marriott International employee Marriott Concierge wants your feedback regarding the following in the Marriott Rewards Invites Your Feedback thread:

“First, for our properties that do not have the occupancy (volume) from Gold and Platinum members to open the lounge on Sunday evening:
Would you consider a voucher for a free drink and appetizer in the hotel lounge or bar an acceptable alternative to lounge hours on Sunday Evening?

Second, we are looking at ways to improve the platinum arrival gift. We have noticed that a disproportionate number of platinum guests choose point offerings for their arrival gift. This has led us to ask the following questions:

  • Rather than having to select points at check in every time, would you rather have them automatically posted to your account each visit?
  • Are there food or beverage items we could add that would be more enticing than the points selection?
  • Are there non-food or beverage items or amenities you would like to see added to the platinum arrival selection?”

7 thoughts on “Marriott Wants Your Feedback”

  1. ccflyer says:

    1. I am a Platinum Marriott Rewards member who spends at least one weekend a month in a Marriott hotel. During my last stay the Concierge Lounge was closed on Sunday. I was given the appetizer and cocktail coupon. What made it an acceptable substitute was that the restaurant considered burgers, salads, chicken and ribs as appetizers. Bottled water and a cheese and fruit platter was also sent to my room. This coupled with the breakfast vouchers make good restitution for the inconvience of the closed loung.

    2. As a platinum member, I choose the points as my arrival gift each time. I choose the points because the other items, such as free beverages or fruit, are available in the lounge. One night of free internet access is also not enticing. Alternatives that I would choose over the points are, a free meal at the hotel restaurant or through room service, free internet access during my entire stay or a free in-room movie. These avirral gifts and the amount of bonus points are the only things that seperate a gold from a platinum member. Marriott should make those additional 25 day worth getting.

  2. ccflyer says:

    1. I am a Platinum Marriott Rewards member who spends at least one weekend a month in a Marriott hotel. During my last stay the Concierge Lounge was closed on Sunday. I was given the appetizer and cocktail coupon. What made it an acceptable substitute was that the restaurant considered burgers, salads, chicken and ribs as appetizers. Bottled water and a cheese and fruit platter was also sent to my room. This coupled with the breakfast vouchers make good restitution for the inconvience of the closed loung.

    2. As a platinum member, I choose the points as my arrival gift each time. I choose the points because the other items, such as free beverages or fruit, are available in the lounge. One night of free internet access is also not enticing. Alternatives that I would choose over the points are, a free meal at the hotel restaurant or through room service, free internet access during my entire stay or a free in-room movie. These avirral gifts and the amount of bonus points are the only things that seperate a gold from a platinum member. Marriott should make those additional 25 day worth getting.

  3. World traveler says:

    As a platinum member, or even if I was just gold, I find it almost absurd to pay for internet at regular Marriott hotels. I get it free at almost any other Marriott owned hotel and can pay a monthly fee for a local WiFi provider that broadcasts in whatever city I’m in for less than 3 days cost at the Marriott. Why not just give us free internet while we stay. I’ve actually stayed on other Marriott owned hotels vs the Marriott just for the convenience of free internet.

    I’ve often stayed at Marriott vacation clubs and have a hard time seeing how they call some of the Marriott hotels a resort. The Vacation Clubs would be what qualify as a resort. Having a spa service at a hotel hardly would qualify it as a resort. And I have free internet at the Vacation Club.

  4. World traveler says:

    As a platinum member, or even if I was just gold, I find it almost absurd to pay for internet at regular Marriott hotels. I get it free at almost any other Marriott owned hotel and can pay a monthly fee for a local WiFi provider that broadcasts in whatever city I’m in for less than 3 days cost at the Marriott. Why not just give us free internet while we stay. I’ve actually stayed on other Marriott owned hotels vs the Marriott just for the convenience of free internet.

    I’ve often stayed at Marriott vacation clubs and have a hard time seeing how they call some of the Marriott hotels a resort. The Vacation Clubs would be what qualify as a resort. Having a spa service at a hotel hardly would qualify it as a resort. And I have free internet at the Vacation Club.

  5. Kochel says:

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  6. Kochel says:

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  7. Olive says:

    I am a Platinum Marriott Member and I will refuse to stay at their hotel chains any longer.

    I have been staying at their chain in Pennsylvania since mid-February collecting points. One weekend, due to a friend’s wedding, I forced to travel to DC for one night. I booked a hotel on points. Since you had to pay for parking, I received 263 points for my 1 night stay.

    Based on the points from this stay, they denied me all of my points (for a total of 10 days!!!) because they claim that they reward not on how much you pay, but based on your STAY. You see, I left my stuff and my husband in Pennsylvania at the hotel while I went off to DC. Apparently, I have to PHYSICALLY be at the hotel in order for it to qualify. Which technically, I did because I left later in the afternoon and returned early in the morning. But I guess that’s a moot point with them.

    So basically, for having STAYED and PAID at 2 of their hotels simultaneously, they are punishing me.

    I had to argue with them to take out the points from my one night stay so that I could claim my 10 nights stay.

    So now, I am out passing the word to all Marriott rewards members. WATCH OUT.

    I am Hilton Silver, Choice Gold, Priority Club Gold and Starwood Gold and I have NEVER in my life been treated like this.

    I will be cancelling all of my stays at Marriott and will be staying with any other chain.

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