FlyerTalk member platinumPizza had a brand-new Apple IPhone 4 stolen!! 🙁 It was at the bottom of a checked bag while traveling to Europe, but it was gone. The mobile telephone was purchased with an American Express card.
The American Express Purchase Protection reportedly does not cover theft of items in baggage not under one’s direct supervision. Because the baggage was checked at the time of the alleged crime, does platinumPizza have any recourse, especially since the incident happened two weeks prior?
Imagine the surprise of FlyerTalk member Flyin’Mom when she checked an extra piece of baggage on a KLM itinerary from Helsinki to Dallas-Fort Worth via Amsterdam and Minneapolis/St. Paul when, to her surprise, KLM charged $309.16 to check an extra bag.
She expected to pay extra — perhaps US$80.00 — for her extra piece of baggage, but not hundreds of dollars extra.
Additional information can be found in the AF/KL new rules for luggage between Europe and North America [merged] thread.
Most airlines do all they can to avoid any suggestion of liability for damaged laptops (or other sensitive equipment) that is inside checked luggage. So it came as a surprise that an airline paid compensation for some damage done. Why is the passenger unhappy then? Read the thread to find out.