Air Canada Not Honoring Mistake Award Redemptions?
R eports are starting to filter in that Air Canada apparently launched an audit as a result of an award pricing mistake which occurred last week where members of the Aeroplan frequent flier loyalty program were able to travel anywhere in the world for the same price as a domestic round-trip award, which is 50,000 Aeroplan frequent flier loyalty program points…
…and it appears that the warning that the “deal” may very likely not be honored may be coming true.
According to FlyerTalk member deltaflyinglawyer, who posted that the following is a true story:
“A friend of mine made a massively discounted C award booking last month at aeroplan.com. Due to IT glitch at the juncture on the side of aeroplan, she could ‘successfully’ manage to book two C award tickets on *A from N Asia to Europe and back for just 60,000 miles. She got a call from Aeroplan this morning, a few hours before the planned departure, and was told the award would not be honored. So, it is now nullified. The agent told my friend that aeoplan is now aware of this glitch, and had launched an audit. They may contact you sooner or later.”
While I typically prefer not to report on speculation without verifiable proof, I also do not want for you to head for the airport early — only to find that your award ticket will not be honored.
Unfortunately, this is part of the risk of booking a “mistake fare” — whether you paid for it in cash or with frequent travel loyalty program miles or points…
Photograph ©2014 by Brian Cohen.