Air Canada is Recovering From a Systemwide Outage March 2018; Free Flexible Rebooking Available

 

If you are traveling as a passenger aboard an airplane operated by Air Canada today, Monday, March 12, 2018, your flight may be delayed as the airline is currently recovering from a systemwide outage which occurred earlier today.

Air Canada is Recovering From a Systemwide Outage March 2018; Free Flexible Rebooking Available

As a result, you can take advantage of rebooking your flight at no charge to you.

The official press release which addresses this issue contains the following text:

Air Canada said it has resolved computer-telecommunications issues that affected operations earlier today, but there will be delays and some cancellations due to the outage. Customers are advised to check the status of their flight and check-in online at aircanada.com before going to the airport.

“The computer and telecommunications issues affecting our operations have been resolved and we apologize for any inconvenience this situation has caused. We appreciate our customers’ patience and we have arranged additional staffing to get our customers on their way as soon as possible,” said Benjamin Smith, President, Passenger Airlines at Air Canada.

Customers travelling today should be sure to check the status of their flight and check-in online at www.aircanada.com prior to going to the airport to avoid delays. For customers who wish to change their travel plans, Air Canada has put in place a flexible rebooking policy to enable customers to change their flights without change fees on a space available basis.

The original announcement of irregular operations with Air Canada was posted on Twitter earlier today…

…followed by this confirmation:

If you are scheduled to be a passenger aboard an airplane on a flight operated by Air Canada, you are advised to check the status of your flight prior to going to the airport; and you should check in via the Internet to save time once at the airport.

Summary

Airlines seem to be increasingly vulnerable to systemwide outages and power failures in recent years.

The operations of KLM Royal Dutch Airlines were interrupted by a power outage in Amsterdam last month. Additionally, Delta Air Lines suffered from meltdowns due to a fire which shut down its hub airport in Atlanta for 12 hours on December 17, 2017 and the colossal failure of its operations throughout its entire system in August of 2016 which lasted several days.

Hopefully, your travels were not adversely affected by the irregular operations caused by the systemwide outage or failure of information technology of Air Canada; and if they were, I hope that they were completely resolved as soon as possible — but I would not expect operations at Air Canada to completely return to normal until at least tomorrow morning at the earliest.

Photograph ©2017 by Brian Cohen.

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