Alert: Planned Information Technology Update With Hilton October 2018 — Functionality to Become Temporarily Unavailable Includes…

Select features and functionality of the Hilton Honors platform will be temporarily unavailable due to a scheduled planned update to its information technology as of Tuesday, October 30, 2018 and — depending on the time zone — will extend into Wednesday, October 31, 2018.

Alert: Planned Information Technology Update With Hilton October 2018 — Functionality to Become Temporarily Unavailable Includes…

During the update, “the ability to book, amend, and/or cancel standard and redemption reservations” will be temporarily unavailable. You will receive an e-mail message with additional information pertaining to this update — whether or not you are a member of the Hilton Honors frequent guest loyalty program; and prior to your stay if you have already booked a reservation at a hotel or resort property.

The Hilton Honors platform includes official channels — such as its Internet web sites, mobile application software programs, call centers, and hotel systems.

“Upon completion of these updates, Hilton Honors members can expect to see their Points post more quickly”, according to a contact of mine at Hilton. “We also look forward to sharing details of newly enabled user experience improvements as they become available.”

Summary

The planned update to the information technology of Hilton — of which I have not been given specific details — is part of “efforts to continually improve and enhance the guest experience.”

If you are thinking of booking reservations or otherwise interacting with any part of the Hilton Honors platform, plan to do so either prior to Tuesday, October 30, 2018 or after Wednesday, October 31, 2018 to ensure a smooth and uninterrupted experience.

Photograph ©2017 by Brian Cohen.

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