Are Airlines Deliberately Avoiding Crediting Partner Flights?

“I ’ve had about a half dozen partner segments this year (AZ, AF, KL), all booked on 006 stock and purchased while logged into Delta.com, so my Skymiles number is in the reservation from the beginning”, Milepoint member Gargoyle posted recently. “Every time I’ve waited 10 or 12 days, but the segment doesn’t post. I then file a request for credit and I’m quickly credited. Each time their template response says that ‘at the time of your next reservation, you can expedite the posting of your mileage by providing your Sky Miles number to the airline representative.’ That sounds like an attempt to blame me for the miles/mqm’s not posting. However, with every flight I’ve confirmed with the gate agent that my number is listed, and I’ve checked the boarding pass to ensure the number is shown there.

“Am I the only one seeing this, or is it wide spread? Have you personally experienced it? I’m thinking this is a deliberate policy, to not credit the miles/MQM’s unless the customer notices and asks. By so doing DL can save millions of miles, at no expense other than violating customer trust and not keeping their word.”

Are airlines deliberately avoiding crediting partner flights?

I have been wondering about that myself; but my experience is not with Delta Air Lines. One example is that I have flown on a number of flights operated by both Etihad Airways and Gulf Air — and with no sign of the flights being credited to my American Airlines AAdvantage frequent flier loyalty program account…

…but at least with Etihad Airways, my request for the missing mileage to be credited to my account can be placed via the official Internet web site of AAdvantage. With Gulf Air, I have to send my request via fax.

In the screen shot on the left, I am instructed to send a fax of my flights on Gulf Air to a certain telephone number. No such requirement is mandatory on requesting credits for flights operated by Etihad Airways, as shown in the screen shot on the right.
In the screen shot on the left, I am instructed to send a fax of my flights operated by Gulf Air to a certain telephone number. No such requirement is mandatory on requesting credits for flights operated by Etihad Airways, as shown in the screen shot on the right.

Fax? Is 1985 calling using one of those touch-tone telephones?!?

My experiences suggest that it is not just airlines where credit is missing: I also rented cars from Avis recently in places such as Cairo and Abu Dhabi; but the 1,500 Hyatt Gold Passport frequent guest loyalty program points for each car rental still have not posted to my account despite my using the correct codes and following the rules from this recent promotion.

Are airlines and other travel entities quietly using yet another method in an attempt to squeeze out more profits at the expense of irritating and inconveniencing their customers?

Perhaps Gargoyle and I are simply imagining things; so I am turning to you: have you experienced similar issues in receiving credit despite fulfilling all requirements?

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