Are Airlines Deliberately Avoiding Crediting Partner Flights?
“I ’ve had about a half dozen partner segments this year (AZ, AF, KL), all booked on 006 stock and purchased while logged into Delta.com, so my Skymiles number is in the reservation from the beginning”, Milepoint member Gargoyleposted recently. “Every time I’ve waited 10 or 12 days, but the segment doesn’t post. I then file a request for credit and I’m quickly credited. Each time their template response says that ‘at the time of your next reservation, you can expedite the posting of your mileage by providing your Sky Miles number to the airline representative.’ That sounds like an attempt to blame me for the miles/mqm’s not posting. However, with every flight I’ve confirmed with the gate agent that my number is listed, and I’ve checked the boarding pass to ensure the number is shown there.
“Am I the only one seeing this, or is it wide spread? Have you personally experienced it? I’m thinking this is a deliberate policy, to not credit the miles/MQM’s unless the customer notices and asks. By so doing DL can save millions of miles, at no expense other than violating customer trust and not keeping their word.”
Are airlines deliberately avoiding crediting partner flights?
I have been wondering about that myself; but my experience is not with Delta Air Lines. One example is that I have flown on a number of flights operated by both Etihad Airways and Gulf Air — and with no sign of the flights being credited to my American Airlines AAdvantage frequent flier loyalty program account…
…but at least with Etihad Airways, my request for the missing mileage to be credited to my account can be placed via the official Internet web site of AAdvantage. With Gulf Air, I have to send my request via fax.
Fax? Is 1985 calling using one of those touch-tone telephones?!?