“If you’re an unmanaged frequent business traveler, and you want to collect points, you’re playing a dangerous game. Falling in with the wrong crowd on FlyerTalk, a popular hangout for frequent travelers, isn’t the biggest risk to you. It is, instead, making purchasing decisions that are in the interests of your program, but not you.”
…and a similar story was posted later that week by Cable News Network, also known as CNN.
In his latest salvo against frequent flier loyalty programs, Elliott once again calls on frequent travelers to rescind their memberships in frequent flier loyalty programs while taking the frequent flier loyalty program cards out of their pockets, “grab a pair of scissors, cut the plastic into tiny little pieces and toss it in the trash” — and FlyerTalk members respond accordingly.
I am not sure what is the basis for the animosity Christopher Elliott has for frequent flier loyalty programs, but I do believe he is sensationalizing his disdain to the point of disbelief.
Let us take a more objective look at frequent flier loyalty programs in general.
The original intent of a frequent flier loyalty program is to reward the customer who has shown loyalty to the airline. Fly this many miles and you get to go on a free trip. Simple, right?
Well, perhaps at one time it was that simple. However, as airlines were hemorrhaging billions of dollars every year before discovering the advent of charging ancillary fees to their passengers, they began to leverage the loyalty of their customers by eventually turning their frequent flier loyalty programs into profit centers — for example, by selling frequent flier loyalty program miles to businesses such as credit card companies — while decreasing availability for redemption for coveted award tickets as inventory for revenue tickets increased. Is this a “bait-and-switch” deception perpetrated by the airlines? I will not outright say no, but in terms of business in general, it is sensible — as long as the customer knows that the odds of their chance of redeeming frequent flier loyalty program miles for the lowest cost to secure an award ticket is narrower than ever which, admittedly, is not always the case.
Then again, is that really true? Last year — against my better judgment because I typically prefer to use my frequent flier loyalty program miles for more expensive international flights — I redeemed 25,000 Delta Air Lines SkyMiles for a round-trip award ticket between New York and Atlanta within three days of my flight. I also had to pay $5.00 in government taxes. If award availability was scarce, it did not affect me. There was plenty of availability for 25,000 SkyMiles.
Now, I do take exception to credit card representatives in airports hawking “free” flights if you use their credit cards. That is an absolute misrepresentation, as no flight is free anymore — unlike many years ago. Five dollars may not be much, but it is still five dollars — not free. Using that lexicon, I would agree with Christopher Elliott. It would be more accurate to state that frequent flier loyalty program miles give a significant discount off of the price of an airline ticket, rather than any possibility of traveling on a flight for free.
Interestingly, hotel rooms can still truly be free of charge — not even paying any taxes — using frequent guest loyalty program points, which may be a reason that I do not recall any ranting by Christopher Elliott about the frequent guest loyalty programs of hotels. I just hope that the frequent guest loyalty programs of hotels do not eventually follow the lead of frequent flier loyalty programs by charging taxes on award stays.
Look — I admit that inventory is scarcer for award tickets using frequent flier loyalty program miles, which have lost value over the years. Perks and benefits for elite frequent flier loyalty program members have declined. It is tougher to secure that elusive upgrade. Sometimes it could cause you to ask yourself why you even bother anymore…
…and if you are an infrequent traveler, perhaps you should ask yourself that question. For example, FlyerTalk member mooff asks: “Is it worth $1400 Out of Pocket for Silver Status?” Many FlyerTalk members advise “no” because the benefits of Silver Elite Medallion status on Delta Air Lines do not justify spending $1,400.00, which could be used for purchasing upgrades, better meals — or investing in something where that money could grow. In this case, Christopher Elliott may be correct when he says that being a member of a frequent flier loyalty program “completely short-circuits your common sense as a consumer.” I would argue with the use of the word completely, but logic should dictate whether or not the return on investment for the frequent flier loyalty program justifies the spending of money for the benefits you will receive.
I vehemently disagree with Christopher Elliott when he states that “You get nothing in return — literally.” Yes, it is true that the airline can change the terms of its frequent flier loyalty program for any reason, and it does not even have to tell you about them. It is also true that the frequent flier loyalty program miles do not even belong to you. So what? I have benefited greatly from using frequent flier loyalty program miles. I used them for a flight on Air France Concorde that I would otherwise have had to pay thousands of dollars. I have traveled in the premium class cabin on international flights — also worth thousands of dollars. Yes, I would say I absolutely get something in return for my frequent flier loyalty program miles — I saved plenty of money on experiences I might not have otherwise had the opportunity to enjoy, and I am nowhere near the top of this so-called “pyramid scheme.”
As long as you are logical about the use of frequent flier loyalty program miles in terms of actual cost versus benefit analyses — and as long as you follow the rules of the frequent flier loyalty program of the airline — there is no need to renounce frequent flier loyalty programs, cut up your cards and quit. First-hand experience dictates this to me — and I did not even begin to touch upon the benefits which I have received as an elite frequent flier loyalty program member of several different airlines.
To summarize, while Christopher Elliott does state some cogent points in his argument, they get lost like needles in a haystack when he tends to take it way too far, as in this case.
You keep right on fighting, Chris. Meanwhile — if you will please excuse me — I will determine the next way I will use my frequent flier loyalty program miles to my benefit and keep “falling in with the wrong crowd on FlyerTalk” while you rant…
…oh, and one more thing: I have not used a frequent flier loyalty program card in years. That is so-o-o-o 1980s…