Delta Air Lines Eliminates ALL Change Fees — Well…ALMOST All…Plus…
…but the new policy does not include Basic Economy fares, with which change fees will still exist; and it also does not seem to include travel which originates elsewhere in the world other than in North America.
This means that Delta Air Lines allows you to keep the full value of eligible tickets if you change your travel plans prior to your scheduled travel. Although you will be required to pay the fare difference for a new flight, you will not lose the value of your ticket if the new flight is less expensive.
…The Extension of the Waiver of No Change Fees For Existing Tickets
The waiver of change fees for all tickets for domestic and international flights which have been purchased have been extended through Wednesday, March 31, 2021.
“No year has better demonstrated the value of flexibility than this one. Our approach has always been to put people first, which is why we’re extending our current change fee waiver and making lasting changes to our practices, so customers have the trust and confidence they need long after the pandemic ends.”
Seriously? We had to experience a worldwide pandemic to teach you that flexibility in travel is key for customers? I could have told you that years ago. Where were you when customers were complaining about increasingly restrictive policies coupled with ancillary fees which were designed to increase revenue as the top priority?
Perhaps I am being unreasonably skeptical; but I am curious to see how that statement holds up long after the current 2019 Novel Coronavirus pandemic has subsided and has been officially declared as ended…