“Our survey data showed a clear desire for these kits and we have a bias toward action when we see new trends emerge” Bill Lentsch — who is the chief customer experience officer — was quoted as saying in this article written by Joe Warpinski at Delta News Hub. “As more people begin to consider traveling in the months ahead, ensuring their safety at all steps of their journey remains our top priority.”
This test comes as a supposed rapid response to customer feedback — according to a recent survey of customers, receiving a complimentary care kit weighed heavily on their decision to travel. Delta Air Lines “is leaning on its data-driven approach to customer experience, listening, testing and refining to make sure we’re delivering on the aspects of travel that customers say matter most.”
If you happen to be a passenger of a flight which is operated by Delta Air Lines anyway after Friday, June 5, 2020, this is a great way to secure a complimentary mask for your face; but I am not — and never have been — completely convinced that wearing one reduces the chance of other people of contracting the 2019 Novel Coronavirus.