Earn Free Round-Trip Travel With Amtrak “Go Free” Promotion; Paperless Coupons; Refund Policy Changes

This is a photograph of the interior of the Parlour car of the Amtrak Coast Starlight train to which passengers of the First Class bedroom sleeper cabin have access, taken in August of 2012. Photograph by FlyerTalk member gpapadop. Click on the photograph for a trip report written by gpapadop.

You can earn round-trip travel for free on certain services offered by the Amtrak Guest Rewards frequent travel loyalty program during this winter, according to FlyerTalk member AGR Insider — also known as Anthony Rizos, who is the program manager of loyalty marketing at Amtrak in Washington, D.C. — and you must register for this promotion in order to participate.
Here are the details where you must travel on the following number of qualifying round-trip travel between now and March 1, 2014 in order to earn free travel:

  • Three qualifying round trips on Acela for one free round-trip for travel July 1, 2014 through August 31, 2014
  • Two qualifying round trips on Northeast Regional for one free round-trip for travel July 1, 2014 through August 31, 2014
  • Two qualifying round trips on Cascades for one free round-trip for travel March 2, 2014 through April 30, 2014
  • Two qualifying round trips on Hiawatha for one free round-trip for travel March 2, 2014 through May 31, 2014

Terms and conditions for what is known as the “Go Free” promotion apply.
In other news related to the Amtrak Guest Rewards frequent travel loyalty program, paperless coupons — also known as eCoupons — will be released to all members as of March 1, 2014.
“The only newly issued coupons as of March 1 that will continue to be in a paper format is the lounge day pass”, according to Rizos. “This means that when base-level members redeem points for upgrades, or when Select, Select Plus, and Select Executive members receive upgrade, companion, or 10% off coupons, they will be issued in electronic form as of that date. Furthermore, a running inventory of your coupons and their usage can be found on your member profile.”
FlyerTalk members reacted positively to this news pertaining to paperless coupons, calling it a “definite improvement” and a “welcome step forward” — but their reaction was not so euphemistic with the announcement of revisions in the policy of refunds which will affect both existing reservations and all new reservations for travel beginning on March 1, 2014, according to an e-mail message received by FlyerTalk member travelmad478 from Amtrak:

“For all reserved Coach class and Acela Express Business class reservations, you must cancel your reservation at least 24 hours prior to the train’s scheduled departure in order to be eligible for a full refund. If the reservation is canceled within 24 hours of the scheduled departure, a refund fee will apply (Value fare tickets only; Saver fare tickets are not refundable). If the reservation is not canceled prior to the scheduled departure (‘no show’), the entire amount paid for the reservation will be forfeited (Value and Saver fare tickets); the ticket value will not be stored in an eVoucher and cannot be applied toward future travel. Flexible fare tickets will remain fully refundable.”

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