The exception is that passengers who purchase a Main Cabin Basic ticket will still be required to pay a change fee of at least $30.00 for each change which is implemented.
The waiver for new tickets issued through Thursday, December 31, 2020 is being extended by Hawaiian Airlines to permit unlimited changes to tickets with no fee. This policy applies to all ticket types — including Main Cabin Basic fares and award tickets — and it is valid for both domestic and international travel.
The elimination of change fees by Hawaiian Airlines on all domestic and international flights is definitely more impressive than the elimination of change fees of United Airlines, American Airlines, and Delta Air Lines, as those airlines cannot claim that — and even though Alaska Airlines has a similar policy to Hawaiian Airlines, its international destinations are limited only to Canada, Mexico, and Costa Rica.
Unfortunately, Hawaiian Airlines mentions nothing about the elimination of fees to stand by for a different flight on the same day, which is disappointing.
The elimination of change fees is not new in the commercial airline industry in the United States, however, as Southwest Airlines does not charge change fees to its customers as well.
“We know our guests’ plans change for a variety of reasons, and we want them to book a flight with confidence and the flexibility to travel when they are ready to take that special Hawai‘i vacation, visit friends and relatives or do business on our neighbor islands.”
Seriously? We had to experience a worldwide pandemic to teach you that flexibility in travel is key? I could have told you that years ago. Where were you when customers were complaining about increasingly restrictive policies coupled with ancillary fees which were designed to increase revenue as the top priority?
Perhaps I am being unreasonably skeptical; but I am curious to see how that statement holds up long after the current 2019 Novel Coronavirus pandemic has subsided and has been officially declared as ended…