“If your bag is lost, you are entitled to a refund of any fee for carrying that bag. Airlines are already required to compensate passengers for reasonable expenses for loss, damage or delay in the carriage of passenger baggage.”
Airlines do not want to be responsible for compensating passengers for lost baggage — especially if they did not lose the baggage themselves.
At least in the case of airlines which are members of the same alliance, airlines which belong to any of the three major alliances boast about the travel experience becoming more seamless when you travel on airlines which all belong to the same alliance on your itinerary. Policies such as this one seem to indicate just the opposite effect, as it applies to airlines within the same alliance as those not part of the same alliance. Is it too much trouble for airlines which belong to the same alliance assist the affected passenger — and each other — if baggage is lost?
Although I do not defend the new policy in any way — as it will be an inconvenience to some passengers — I do not believe that a substantial number of FlyerTalk members will actually be affected by it. However — for those whom this policy does affect — it will matter in a significant way.
As documented many times here at The Gate, I reiterate that I do not check luggage, nor do I remember the last time I actually did check luggage. While I prefer to carry my bag aboard the aircraft and I rarely have more than one bag to carry with me — saving me both time and money where I do not have to wait for my luggage once I arrive at my final destination and do not have to pay baggage fees besides — there are some FlyerTalk members who cannot adapt a similar habit of carrying as little baggage as possible for various reasons and therefore cannot circumnavigate this policy, to their detriment.
Regardless, there are times where luggage does have to be checked, even if the weight and number of pieces of luggage do not exceed any limits — such as when carrying bottles of wine or other liquids exceeding the limits imposed by the policies of the Transportation Security Administration, for example. This new policy being implemented by Delta Air Lines still would not affect you if you have multiple tickets on the same itinerary, all on Delta Air Lines. The policy will affect you if you have multiple tickets on different airlines in order to arrive at your destination, but again — because I do not check luggage, this policy does not affect me.
This new policy could mean leaving the secure area of the airport to retrieve your baggage just to check them on the next flight on a different airline and then having to be screened through the airport security checkpoint on your stopover. As with the other airlines who adapted a similar baggage policy, could it mean additional costs with extra baggage fees — and would you be required to apply for a visa in certain countries?
Are you one of those FlyerTalk members who travel regularly on different airlines on separate tickets within the same itinerary? If so, how will you be inconvenienced by this policy, and how else will it affect you? Do you think the the growing number of airlines adopting this policy should re-think it — and, if so, how would you suggest would be the best way to do that?