Marriott International to Acquire Starwood Hotels and Resorts; Will Become World's Largest Hotel Company (PRNewsFoto/Marriott International, Inc.)

Marriott Rewards Offline Intermittently Through August 19, 2018

The reservations and loyalty program systems, official sites, and the mobile software application program of Marriott Rewards will be offline for several hours intermittently through Sunday, August 19, 2018 effective as of tomorrow, Wednesday, August 15, 2018 — meaning that you are advised to manage your accounts and reservations prior to the start of the temporary planned disruptions.

Marriott Rewards Offline Intermittently Through August 19, 2018

The disruptions are the result of the work to combine the Starwood Preferred Guest and The Ritz-Carlton Rewards frequent guest loyalty programs into Marriott Rewards, which is expected to become effective as of Saturday, August 18, 2018.

During this time, possible disruptions include — but may not be limited to:

  • Contacting Member Support
  • Booking a new reservation
  • Managing an existing reservation
  • Accessing or updating your membership account
  • Using the mobile software application program
  • Redeeming or using points

Categories and the Redemption of Marriott Rewards Points

Starting this month, Marriott Rewards points will follow a new earning and redemption structure. Although technically more hotel properties are moving down in redemption rate categories than up, this is after what many people consider to be a massive devaluation effective as of Monday, March 5, 2018 in which — out of a total of 1,329 hotel and resort properties which were affected by the changes — 1,082 of them increased by at least one category; while 247 of them decreased by at least one category.

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