Only $266 Compensation for Being Trapped in a Toilet Stall, Missed Flight and Holiday With Family, Downgraded on Another Flight, Assisting in Medical Emergency and No In-Flight Entertainment?

After the in-flight entertainment system was inoperable during a transatlantic flight, a doctor assisted a passenger with a medical emergency during one flight before being trapped in the toilet room of an airport lounge, which caused the doctor to miss the next flight — which led to missing a holiday meal with family members — and was downgraded from a seat in the premium class cabin to a seat in the economy class cabin on a different flight…

Only $266 Compensation for Being Trapped in a Toilet Stall, Missed Flight and Holiday With Family, Downgraded on Another Flight, Assisting in Medical Emergency and No In-Flight Entertainment?

…and the total compensation which was initially offered by the airline was $350.00 in Canadian dollars — which is worth slightly more than $266.00 in United States dollars.

The in-flight entertainment system was inoperable aboard the airplane on which the doctor was a passenger — and that flight from Copenhagen to Toronto was the first of the itinerary which started the unusual travel day for the doctor, who was attempting to be with family members for Thanksgiving, which is celebrated in October in Canada.

Once at the airport in Toronto, the doctor — who is known as FlyerTalk member limall — used the toilet stall in the washroom of the Air Canada Café lounge. When limall tried to leave the toilet stall, the lock mechanism of the door broke and wound up trapping limall in the toilet stall for at least an hour and missing the next flight in the itinerary. This meant missing Thanksgiving dinner with family members.

The next flight from Toronto to Calgary was oversold to the point where passengers were offered $1,200.00 to be voluntarily “bumped” off of the flight. For the missed flight, limall was assigned a seat in the business class cabin but wound up in a seat in the economy class cabin instead aboard a later flight…

…and during that flight — which was operated by rouge, which is a subsidiary of Air Canada that specializes in flights for leisure passengers — limall assisted an unidentified passenger with an unspecified medical emergency.

Summary

If you thought that limall received a raw deal pertaining to compensation for this unusual chain of unfortunate events, you are certainly not alone — but Air Canada has started to remedy the compensation situation, as limall was offered a voucher worth a discount of 30 percent off the cost of a future flight for assisting a passenger during the aforementioned medical emergency; and the airline will purportedly work on compensating limall for the downgrade.

Additionally, limall is also attempting to be compensated for the inoperable in-flight entertainment system during the entire transatlantic flight — but at the time this article was written, no word was given pertaining to compensation for being trapped in a toilet stall in the washroom of an airport lounge, which caused limall to miss a flight which resulted in missing Thanksgiving dinner with family members.

Follow the complete and incredible story — which has yet to be concluded — in this discussion on FlyerTalk, which also contains photographs of the door in question with the broken lock mechanism.

How much in total compensation do you believe that limall is entitled to receive for all of the mishaps which occurred while traveling from Copenhagen to Calgary?

Photograph ©2017 by Brian Cohen.

2 thoughts on “Only $266 Compensation for Being Trapped in a Toilet Stall, Missed Flight and Holiday With Family, Downgraded on Another Flight, Assisting in Medical Emergency and No In-Flight Entertainment?”

  1. Barry Graham says:

    I don’t understand what the in flight entertainment system has to do with this. He should have been pleased that he was saved the timewasting and distraction that the IFE would have caused for him. That having been said, the compensation was too low.

  2. Suz says:

    I feel like every time I turn around there is another AC horror story, and that doesn’t include the one of my two dear friends being basically stranded in China last summer. I have decided never to fly them due to the number of stories I’ve read in the past few months. Goodness, even Spirit has less bad press.

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