Charged Full Points AND Cash for Room?!?

Imagine how surprised FlyerTalk member bdemaria was to find that even though points were used to pay for a room at a Hilton hotel property at one of the airports in London, cash was also charged.

No, this is not one of those deals where one can use points and cash to pay for a stay where part of the stay is paid for with cash and the remainder with points, which can be a good deal. Rather, bdemaria was charged US$400.00, which is the actual room rate, in addition to the 40,000 Hilton HHonors points that was spent.

Read the used points but still charged for room? thread to find out at which Hilton property this occurred, what advice and commentary fellow Hilton FlyerTalk members posted, as well as what the resolution will be.

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