Qantas Airways Web Site Crashed During First Day of Centennial Birthday Sale

In celebration of 100 years of being in business as of November of 2020, Qantas Airways started offering 100 airfares each day for four days at a cost of $100.00 each way when purchased as a round trip itinerary in what is being called a “once in a century sale”: its birthday sale

Qantas Airways Web Site Crashed During First Day of Centennial Birthday Sale

…but the official Internet web site of Qantas Airways became inoperable as the sale started yesterday at 5:00 in the afternoon Eastern Standard Time, as it apparently could not handle the traffic of all of the people trying to snag one of the 100 airfares between Los Angeles and either Melbourne or Sydney.

I received an Internal Server Error message when I attempted to purchase one of those elusive tickets…

Source: Qantas Airways.

…and Qantas Airways was obviously aware of the technical issues — with many frustrated customers — as evidenced by the messages posted at its official Twitter site.

The technical issues lasted at least two hours for me — but despite those technical issues, all of the sale fares from Los Angeles sold out anyway.

Try Again?

Starting yesterday, Monday, November 18, 2019 and over four days this week through Thursday, November 21, 2019 — each day at 5:00 in the afternoon Eastern Standard Time — 100 airfares to Australia for seats in the economy class cabin will be released from the airline each day for $100.00 each way when purchased as a round trip for selected city pairs and travel dates.

Origin Destination Available seats Permitted flight numbers
(Outbound/inbound)
Outbound travel dates in 2020
Day 1
November 18 2019
Los Angeles to either Melbourne or Sydney. All tickets have sold out despite technical issues with the Internet web site.
Day 2
November 19 2019
San Francisco Melbourne
Brisbane
Fares will be released at approximately 5:00 in the afternoon Eastern Standard Time on Tuesday, November 19, 2019.
Day 3
November 20 2019
Fares will be released at approximately 5:00 in the afternoon Eastern Standard Time on Wednesday, November 20, 2019.
Day 4
November 21 2019
Fares will be released at approximately 5:00 in the afternoon Eastern Standard Time on Thursday, November 21, 2019.

The airfares will remain available each day until they are sold out.

Important Information and Select Terms and Conditions

Adult fares in E class inventory only, booked on qantas.com. Child and infant discounts excluded. Qantas staff including family and relatives are not eligible for this offer. Name changes not permitted. Fares are for round trip travel originating in the US, in US dollars and include all taxes and fees. Seats are very limited and are not available on every flight. No minimum stay requirement. Maximum stay 12 months subject to system range limitation between 330 to 350 days from departure date. Ticket is refundable for a cancellation fee of $500 per person per ticket. However, customers who purchase a ticket in the United States may cancel their reservations and refund ticket without charge within 24 hours of ticketing when purchase is made one week or more prior to departure of the first flight in the itinerary. Date changes are permitted for a fee of $250 per person per change. No-show fee is $500 per person per ticket. An additional service fee of US$40/AU$80 per person applies for each transaction made to an Economy ticket via telephone, retail outlet, or an airport ticket counter, depending on the country where the change is made.

Fares are for Economy round trip travel in US dollars and include all taxes and fees. Seats are limited and are not available on every flight. Los Angeles & San Francisco departures, a 50-day advance purchase is required. Dallas/Fort Worth & New York departures, a 14-day advance purchase is required. Minimum stay is 7 days. Maximum stay 12 months subject to system range limitation between 330 to 350 days from departure date. Ticket is refundable for a cancellation fee of $500 per person per ticket. However, customers who purchase a ticket in the United States may cancel their reservations and refund ticket without charge within 24 hours of ticketing when purchase is made one week or more prior to departure of the first flight in the itinerary. Date changes are permitted for a fee of $200 per person per change. No-show fee is $500 per person per ticket. Children between 2 and 11 years old pay 75% of the adult fare. Infants under 2 years old not occupying a seat pay 10% of the adult fare. An additional service fee of US$40/AU$80 per person applies for each transaction made to an Economy ticket via telephone, retail outlet, or an airport ticket counter, depending on the country where the change is made. Some routing may include Qantas codeshare flights operated by American Airlines or Alaska Airlines.

Selected return blackout dates apply including 20 March – 15 April 2020, 17 June – 11 July 2020 and 11-28 September 2020.

QF86/QF85 between Chicago and Brisbane, flights commence 15 April 2020. Subject to government and regulatory approval.

QF60/QF59 between San Francisco and Brisbane, flights commence 9 February 2020. Subject to government and regulatory approval.

Summary

Unless additional technical issues occur as has happened yesterday, these special airfares will likely sell out within minutes — if not seconds — so good luck to you if you are hoping to snag one of these special airfares to Australia for $100.00 each way, as you are going to have to be lightning fast about it to be successful.

Source: Qantas Airways.

3 thoughts on “Qantas Airways Web Site Crashed During First Day of Centennial Birthday Sale”

  1. JohnC says:

    They generated worst PR possible. They did not notify IT? The server crashed when I went to pay! I had the flights already selected.

  2. Sara J says:

    Errors again at 2:02 p.m. Pacific time for flights from San Francisco. The regular birthday sale prices are not bad, which I tried pricing just before 2:00 p.m.. The site went nonfunctional once the $100 sale started.

    1. Brian Cohen says:

      I know, Sara J, as I have tried as well.

      The regular birthday sale prices are not bad at all — less than $700.00 round trip…

      …but even though that is still $500.00 more than these special birthday sale fares, one also has far more flexibility in where and when to go.

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