First some background. The FTer bought a ticket with Jetstar that included connecting flights on Qantas. Jetstar is a fully owned subsidiary of Qantas. When the FTer went to check in for the Qantas flight, they said it wasn’t ticketed & required purchase of a new ticket. Naturally the FTer wants a refund.
Now to the current discussion. Months pass. Qantas and Jetstar are still passing the buck over who is responsible. Result unhappy customer. What should/could be done next?
This thread on the Air NZ forum confirms what many of us suspected that airlines are not ready for 100% eticketing by IATA’s self imposed deadline of 1 June 2008. There is a long list of circumstances where e-tickets are not supported. Most items on the list I’d expect to be in common for all airlines, but some will be airline specific (eg depending on which airlines are interlined).
The worrying aspect is the warning that (re)issuing of any paper tickets after 31 May 2008 may take 5 or more working days. Too bad if your plans change at the last minute and your itinerary is not eticketable.