A Sad Day For This Proud Airline defines the tone of the discussion and epitomizes the thoughts and feelings of FlyerTalk members regarding the Internet web site of Southwest Airlines, which has not been functioning properly.
A reporter for The Wall Street Journal is researching an article about the Internet web sites of airlines and how they compare with each other, as well as how they compare with on-line travel agencies such as Expedia, Orbitz and Travelocity when it comes to booking tickets and other products and services.
This reporter, whose identity will remain anonymous by me for now, reportedly has a tight deadline to submit this article tomorrow, which is Thursday, January 20, 2011. Please post your thoughts as soon as possible.
Also, please do not hesitate to continue to contribute to and read the thread for those FlyerTalk members who are seeking insights into comparing the Internet web sites of airlines and on-line travel agencies with each other, citing as many advantages and benefits as possible versus the disadvantages of each…
FlyerTalk members who are also American Airlines AAdvantage members are expressing their dismay regarding www.aa.com Date Flexible Searches suspended indefinitely, and they are reporting that correspondence with American Airlines confirms that this is indeed true.
The disappearance of this feature reduces the ability to purchase American Airlines airfares at less cost.
FlyerTalk member SANman is even attempting to organize a campaign, challenging fellow AAdvantage members to contact American Airlines regarding the removal of the ‘Dates Flexible’ feature from the American Airlines Internet web site.
For now, the ‘Dates Flexible’ feature is still available, and how to access this feature is posted in the aa.com Date Flexible Searches suspended indefinitely thread. Now is the time to see what you may soon be missing, and do it while you are still able to do so…
A website glitch (and not of the good kind) gave cavemanzk a bit of a shock when attempting a booking – $366 billion dollars fare for a few hours flying. The airline waived their usual credit card fee – it’s the least they could do.
…apparently, with regard to airlines:
- Air France Sucks
- Alitalia SUCKS!
- Swiss sucks
- Lufthansa Sucks
- Mexicana sucks !@#$%^&
- Sas Sucks!
- El Al’s “upgraded” Matmid Sucks
- American Airlines Sucks…Go UA Go!
- Air Canada Jazz Sucks !
- United sucks!
…and, just in case there was any doubt about United Airlines…
One FlyerTalk member asks:
…to which the response is, apparently definitively…
Sometimes, once is not enough, as in the case with the Continental Airlines OnePass frequent flier loyalty program:
The Internet web sites of airlines are apparently not immune either:
- CO.com sucks
- NWA.com sucks
- United.com sucks
- Air Canada website sucks
- USAir’s website basically sucks
In the United Airlines Mileage Plus forum there is frequent discussion on the reduced availability for awards flying on partner airlines, relative to using some other Star Alliance frequent flyer miles. A sample of recent threads includes Air New Zealand (UA filtering NZ), Asian airlines (UA filtering NH, OZ, SQ and TG), Lufthansa (UA being stingy with LH), general (UA gets tough on manual sell for award seats), and I hate the ANA tool. A simple search on “Starnet” brings up many more threads.
For those unfamiliar with the ANA tool, anyone can sign up to the ANA program and search for awards on all Star Alliance airlines (except Swiss) online.
This is not something as simple as a blackout for a short period, or the oft-discussed situation whereby Qantas releases awards 355 days before departure but AAdvantage can only access them 330 days prior (thus many prime awards have already gone).
Do other frequent flyer programs have a similar issue of reduced availability on partner airlines?
Yes I know, clever airline IT is an oxymoron. And to prove the point, it seems bmi has it’s website restrict which country-specific version(s) you can access based on your IP address.
It may have seemed a good idea to some at bmi – stop clever UK-based people from booking sales ex-Europe or ex-USA. But it doesn’t seem to be well thought through. Perhaps they haven’t heard of multi-nationals having non-local IP addresses?
Can you solve the latest mystery in the American AAdvantage forum?
American AAdvantage FlyerTalk members are attempting to figure out what Lifetime – Coming Soon means. It was found at the Internet web site of American Airlines.
Naturally, speculation — and a sense of humor — abounds in that thread.
If you have the clues to crack this case wide open, please post in the Lifetime – Coming Soon thread.