Should Airlines Offer Customers Guarantees on Services and Products For Which They Charge Fees?

An announcement from Porter Airlines brings a mixture of bad news and good news. The bad news is that effective as of August 1, 2013, Porter Airlines will start charging fees for checked bags on its flights between Canada and the United States; and the fee for the third checked bag and each subsequent checked bag on domestic flights within Canada will increase to $100.00. The good news is that Porter Airlines will guarantee delivery of your bags within 30 minutes — and if Porter Airlines fails to honor that guarantee, you will receive…

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