The New FlyerTalk Ambassador Program

If you have recently spotted some FlyerTalk members with the title Ambassador below their FlyerTalk name, that is because a new test program has been launched in the Alaska Airlines Mileage Plan, Hyatt Gold Passport, oneworld and Thai Airways Royal Orchid Plus forums on FlyerTalk.

Feedback collected over the years suggests that new members — as well as some long-time “lurkers” —may  feel intimidated, isolated or simply unsure about how to get the most out of FlyerTalk. Also, many FlyerTalk members reportedly are seeking basic and repetitive information, but are not certain as to how to find this information without irritating or annoying more experienced and knowledgeable FlyerTalk members.

The new Ambassador program is currently being developed to address, mitigate and hopefully resolve both issues. The Ambassador program would recognize the “most helpful of the helpful” as well as provide a reliable source of FlyerTalk members who volunteer to greet and assist new members to help make them feel more comfortable with their FlyerTalk experience, assist in answering questions, and help FlyerTalk members expand their network of friends and colleagues. The primary responsibility of appointed Ambassadors would be to help FlyerTalk become a more welcoming community.

However, Ambassadors would not be responsible for resolving member conflicts, editing or deleting posted content, responding to content reported by other FlyerTalk members, merging threads, or any other tasks that require official FlyerTalk moderation action. If a FlyerTalk member approaches an Ambassador with any such issue, the Ambassador would respond by assisting the FlyerTalk member to use the proper reporting channels.

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