The Red Coats Are Coming! The Red Coats Are Coming!
While not exactly revolutionary, FlyerTalk member AtlantaAl overheard: Red Coats are returning.
This means that Delta Air Lines customers can expect personalized customer service offered by additional “Red Coats” throughout the terminal at John F. Kennedy International Airport in New York. If you are a Delta Air Lines customer and New York is not your origination or destination city, do not fret. The Red Coat program, which was once prevalent throughout the Delta Air Lines system and was a part of the lauded customer service experience, is expected to return to Atlanta and other Delta Air Lines hub cities.