The Story of The Sweet Suite

Mozart BallsA misunderstanding by the front desk agent at the Sheraton Salzburg pertaining to a request by FlyerTalk member macabus for a larger room led to some delicious Austrian confectionery treats instead: chocolate Mozart Balls.

When the duty manager of the hotel property wanted to know what the confusion was all about, it was revealed that when macabus wanted a suite, the front desk agent thought that macabus wanted a “sweet,” which is why the front desk agent gave a confused macabus chocolate Mozart Balls.

By the way, macabus was indeed eventually upgraded to an Executive room with The funniest suite I ever got. In fact, some may say that macabus has got balls for asking for a suite — literally.

One thought on “The Story of The Sweet Suite”

  1. Many thanks for sharing this story… We always do our best to provide “sweet upgrades” to our guests at Sheraton Salzburg!
    Kind regards from Austria, Kristina

    Kristina Mees
    Director of Sales and Marketing
    Starwood Hotels Salzburg

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