Travel Waiver Extended to Third Consecutive Day; More Delta Flights Delayed and Canceled
T he travel waiver originally issued by Delta Air Lines for Monday, August 8, 2016 has been extended through tomorrow, Wednesday, August 10, 2016 — meaning that if your flight was canceled or significantly delayed during the first three weekdays of this week, you are entitled to a refund; or if you change your itinerary, the change fee will be waived.
Travel Waiver Extended to Third Consecutive Day
The reissue date of the travel waiver was extended as well: even if your flight was not canceled, you may make a one-time change to your ticket without fee if you are scheduled to travel to, from, or through all destinations worldwide on Delta Air Lines, Delta Connection, or flights coded as Delta Air Lines where the ticket must be reissued on or before Sunday, August 21, 2016; with rebooked travel beginning no later than that same day.
More Delta Flights Delayed and Canceled
All of this comes after what has become a disaster for an airline known for its punctuality, reliability and service. Greater than 870 flights were canceled yesterday — roughly “triple the number of mainline Delta cancellations previously during the entire year” — and another 680 flights had been canceled today at the time this article was written.
Additional flights are expected to be delayed or cancelled tomorrow as well.
The cause of the impact on the operations of Delta Air Lines systemwide throughout the world was originally attributed to a power outage; but it has been amended to state that “some critical systems and network equipment didn’t switch over to Delta’s backup systems. Delta’s investigation into the causes is ongoing.”
The first official update was provided by Delta Air Lines at 5:05 in the morning Eastern Daylight Time; but FlyerTalk member Ayskuadl first reported that something had gone awry at 3:26 in the morning: “Sitting on 1104 in HNL. Captain just told us Delta’s computers are down, cannot get takeoff perf. data. Affecting all flights systemwide. No estimated time when back up.”
Numerous other FlyerTalk members reported on flights operated by Delta Air Lines being delayed or cancelled from around the world. Some were stranded overnight in airports; while others sought alternative options to arrive at their intended final destinations…
…and still others have engaged in some wild and unfounded speculation as to what really happened.
In addition to offering travel waivers, everyone who has been affected by the impact of operations systemwide for either a cancellation of a flight or a delay of a flight by greater than three hours will receive a travel voucher worth $200.00 towards a future flight operated by Delta Air Lines — even if those passengers are entitled to a refund.
All travel must be booked by one year from the date the travel voucher was issued.
Video Statements From Edward Bastian
After apologizing to customers via video from the heart of the Operations Control Center of the airline at its world headquarters in Atlanta…
…Edward Bastian — in his still-nascent role as chief executive officer of Delta Air Lines — explained in a second video message that the Delta Air Lines of this week is not “who we are” and apologized again to customers for the inconvenience that they had undergone.
Unaccompanied minors — defined as children 5 through 14 years of age when not traveling in the same compartment with an adult or parent or legal guardian who is at least 18 years old — who have not yet begun travel will not be accepted for travel until Wednesday, August 10, 2016…
…although that may be postponed for another day, as more delays and cancellations of flights are expected. Those customers will be able to book at a later date without being charged a fee.
To say that this colossal failure of the operations of Delta Air Lines will significantly negatively impact its reputation in the short term is an understatement — especially for those passengers who have been directly affected.
Delta Air Lines is technically not required by the federal government of the United States to offer compensation to its customers for an incident such as this one, so voluntarily offering travel vouchers worth $200.00 is a good start; but for someone who experienced greater inconvenience and expense — such as being delayed by a day; booking a flight on a different airline; or having to rent a car to get to the intended final destination as only three of many examples — that same travel voucher might seem more like a slap in the face which would not even begin to cover the cost.
At least Delta Air Lines also provided hotel vouchers to several thousand customers — including greater than 2,000 customers in Atlanta alone — last night.
As I wrote in this article yesterday: if you were affected by the impacted operations of Delta Air Lines today, be sure that you take advantage of the travel waiver…
…and if you are traveling today as a passenger on flights operated by Delta Air Lines, I hope that any inconvenience you might experience will be as minimal to you as possible.
Photograph ©2007 by Brian Cohen.