Holiday Inn Express & Suites Fulton Mississippi
Photograph ©2022 by Brian Cohen.

Unauthorized Access to Technology Systems of InterContinental Hotels Group

What is the extent of this breach of security?

If you have been experiencing problems or issues accessing any official Internet web site of InterContinental Hotels Group Public Limited Company over the past couple of days or so, the reason is because of unauthorized access to the technology systems of the multinational lodging company.

Unauthorized Access to Technology Systems of InterContinental Hotels Group

Staybridge Suites
Photograph ©2020 by Brian Cohen.

This statement was posted yesterday, Tuesday, September 6, 2022 at the official Internet web site of InterContinental Hotels Group Public Limited Company:

Unauthorised access to technology systems

InterContinental Hotels Group PLC (IHG or the Company) reports that parts of the Company’s technology systems have been subject to unauthorised activity. IHG’s booking channels and other applications have been significantly disrupted since yesterday, and this is ongoing.

IHG has implemented its response plans, is notifying relevant regulatory authorities and is working closely with its technology suppliers. External specialists have also been engaged to investigate the incident.

IHG is working to fully restore all systems as soon as possible and to assess the nature, extent and impact of the incident. We will be supporting hotel owners and operators as part of our response to the ongoing service disruption. IHG’s hotels are still able to operate and to take reservations directly.

A further update will be provided as and when appropriate.

For the purposes of the Market Abuse Regulation, the person responsible for arranging the release of this announcement is Nicolette Henfrey, EVP, General Counsel & Company Secretary.

The following message appeared at the top of the official Internet web site of IHG Hotels & Resorts:

Source: IHG Hotels & Resorts.

A message to our guests: At this time, you may have challenges booking a new reservation, accessing information about your upcoming reservations and accessing your IHG One Rewards account. We’re working to restore all service as soon as possible. If you have an urgent request for an upcoming stay or need to make an urgent reservation, you can call the hotel directly to make, amend or cancel a booking. Thank you for your patience.

Final Boarding Call

Photograph ©2021 by Brian Cohen.

What this apparent breach of security means to customers of IHG Hotels & Resorts and members of the IHG One Rewards frequent guest loyalty program is unclear at the time this article was written.

I was able to access the sites multiple times during this outage — including at the time I wrote this article. My points and membership account are intact; and I could do the process of booking a reservation with no problem or issue…

…but functionality is reportedly slowly returning, so you should be able to book, change, or cancel your reservations once again — as well as access your IHG One Rewards membership account.

Photograph ©2022 by Brian Cohen.

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