Updates: Duct-Taped Passenger Video, Destroyed Guitar, and Starwood Lawsuit
In the first of three updates of stories posted recently at The Gate, raw video footage of the allegedly drunk passenger who was so unruly that he was forced to be restrained to his seat with duct tape reportedly by an off-duty captain, two male passengers and crew members on an Icelandair aircraft during a flight to New York has been released at the YouTube Internet web site of the Associated Press:
Although a fellow passenger in the video incorrectly predicted that the 48-year-old man would be incarcerated “for a long time”, he was reportedly not charged or arrested because fellow passengers were reluctant to discuss the events which had unfolded during the flight.
For the second update, we brought to you the story about the “musician’s worst nightmare” of Dave Schneider, whose prized $10,000.00 1965 Gibson ES-335 guitar had been mangled between a mobile service elevator and a metal rail on the loading dock after the arrival of an aircraft operated by Delta Air Lines was parked at the gate after completing a flight from Buffalo to Detroit.
According to this update reported by Yahoo! News, not only did Delta Air Lines agree to pay Schneider in full for the $1,980.00 to repair the damage inflicted upon the guitar, but Schneider also received a pair of free vouchers for future flights on Delta Air Lines.
While Schneider supposedly did not exactly feel “warm or cozy” about the apologies imparted by Delta Air Lines, the airline at least did the right thing towards resolving the issue, in my opinion.
That is not all, as the story gets even better: upon hearing about the damaged guitar, Gibson Guitar Corporation reportedly contacted Schneider, also offering to repair the damaged 1965 ES-335 guitar — as well as give Schneider a brand-new 50th anniversary reissue of a 1963 Gibson ES-335, free of charge.
You read that correctly: free of charge.
Hopefully, the case is now closed and Schneider is happy.
The last update involves the story of Starwood Hotels and Resorts seeking a court order to cancel licensing agreements to operate the Le Parker Méridien New York and The Parker Palm Springs hotel properties under the Le Méridien brand as well as wanting unspecified damages to what could be the result of a possible scam resulting in the misappropriation of as much as one million dollars due to alleged creative accounting practices and the fabrication of records.
According to John Ollila — author of the Loyalty Lobby weblog where a copy of the lawsuit may be downloaded — what had been happening as according to Starwood Preferred Guest is as follows:
“The reimbursement rate from Starwood for award nights is dependent of the occupancy rate of the night. When the occupancy rate is below 95%, the hotel gets a set monetary reimbursement that is relatively low. “When the occupancy rate is 95% or higher, the property receives the ADR (average daily rate) for the consumed award rooms. In case of Le Parker Meridien, the reimbursement under the ADR is $200 or more higher than the base reimbursement. “The hotel had falsified records, when it was close to the 95% occupancy rate, in order to get the higher ADR reimbursement rate from SPG.”
I have yet to see an official response by the owner of the Le Parker Méridien New York and The Parker Palm Springs hotel properties, but I tend to agree with Ollila: I would not be surprised to see a countersuit against Starwood Preferred Guest.
Looks like you will need to pop another batch of popcorn…