When a Welcome Amenity Goes Bad

A welcome amenity is typically offered to guests of a hotel or resort property for that specific purpose: to welcome them — especially when they have earned a certain elite status level in a frequent guest loyalty program. The welcome amenity can be presented in many ways and forms — and one common type of welcome amenity is a plate of fresh fruit…

When a Welcome Amenity Goes Bad

Rotten peach banana apple welcome amenity bottle water Le Meridien Nfis

Photograph ©2018 by Brian Cohen.

…but imagine my initially pleasant surprise of being offered a welcome amenity of a fresh plate of a peach, apple and banana on a table when I arrived at my room at a hotel property recently turn into bewilderment and astonishment upon closer inspection of the fruit.

Rotten peach banana apple welcome amenity Le Meridien Nfis

Photograph ©2018 by Brian Cohen.

The peach had at least three spots on it which resembled craters on the moon — and resembling the configuration of holes in a bowling ball — as well as mushy spots on it. The apple had several punctures in it.

The banana looked questionable on its exterior; but I figured it was the only one of the fruits which could be potentially salvageable…

…but upon peeling it, I realized that I was wrong. Much of it was rotting as well, with brown and mushy spots all around it.

Needless to say, I did not eat the fruit — but I did drink the large bottle of water which was presented with the plate; and for a guest who was rather thirsty upon arrival, I must say that that was quite appreciated.

Summary

If I was a member of the team of employees at a hotel or resort property, I could not even imagine having the conscience to place in a guest room a plate of fruit which was well beyond its prime, to be euphemistic — but I suppose that is considered a “first world” issue. I appreciated the gesture — but does that gesture become negated when the offering itself is unpleasant?

I did mention this welcome amenity failure to the employee behind the counter when checking out of the hotel property — I even showed her the photograph which you see above — but all she gave was a brief look of embarrassment. I was not seeking compensation of any kind — a welcome amenity is generally a gesture and usually not a requirement — but if it is going to be offered to a customer, at least use decent fruit or other products for it to properly serve its intended purpose.

All photographs ©2018 by Brian Cohen.

5 thoughts on “When a Welcome Amenity Goes Bad”

  1. SJ says:

    Perhaps they left the fruit the night before? Did you check in late?

    1. Brian Cohen says:

      I checked in to the hotel at approximately 6:30 in the evening local time, SJ — but that does not mean that what you think is not a possibility.

  2. Anders says:

    Did you call management to sort it out or just write a whiny blog post about it?

    1. Brian Cohen says:

      You obviously did not read the entire article, Anders.

  3. miafll says:

    I think the right handling is to immediately bring this to the management’s attention.

    Either the management does not know its staff has such shoddy behavior or the management condone it, you need to bring it to its attention.

    It is worse, much worse, than forgetting to provide an amenity to eligible guest. What are the employees thinking? And what are you thinking? Address the problem at where the problem happens. You fail on this regard.

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