You WILL Receive Your 10,000 Hilton Honors Points If You Completed a Survey…

In response to the offer through which you can earn 10,000 Hilton Honors points simply by completing your first survey within 90 days by Thursday, December 31, 2020, several readers of The Gate reported that they only received only 1,250 Hilton Honors points instead — even though other readers did secure the 10,000 Hilton Honors points…

You WILL Receive Your 10,000 Hilton Honors Points If You Completed a Survey…

…and I had no idea why some readers lucked out while other readers seemed to be locked out. “I’m wondering if this is the problem”, Kevin — who is a reader of The Gatecommented in trying to help solve this issue. “Did those who earned 1,250 points click on the VERY FIRST link in this post? It should mention 10,000 points for joining and completing a survey. If you clicked on the other links, I think that takes you to the main link without the bonus points. So you get 1,000 points plus the points for completing a survey which my guess is worth 250 points for those who completed it.”

That initially seemed like a plausible suggestion towards a solution — but this offer was supposed to be for all members of the Hilton Honors frequent guest loyalty program who decided to participate in it; so that did not make sense to me.

The good news is that in response to an e-mail message which I sent earlier this week, I received a response via e-mail message from my contact at Hilton, who wrote:

“Sorry for the delay as I was looking into this. It appears there was a small anomaly on the backend with the promotion and my team is working to correct it to ensure members who completed receive the full 10K Hilton Honors Points.”

Even better news is that if you believe that you missed out on this offer, fear not, as you are not too late. You can earn 10,000 Hilton Honors points simply by completing your first survey within 90 days of joining as a member of Guest Opinion Rewards by Thursday, December 31, 2020.


My contact at Hilton continues the excellent handling of issues which I personally have known Hilton to do for years by always responding and offering solutions — and this issue seems to be no exception.

As your stalwart reporter, I decided to be the guinea pig and try the process out — step by step, complete with screen shots to illustrate the process — in order to find out for myself if this is worthy of your time and effort. The duration of the entire process was approximately twenty minutes, which includes the wait for the activation e-mail messages; completing my profile; and participating in five surveys — none of which I qualified.

Guest Opinion Rewards is quite similar to e-Rewards where you participate in surveys to earn points — the main difference being that you have a choice of where to earn points from the e-Rewards “dollars” you earn; whereas the points earned through Guest Opinion Rewards automatically go directly into your Hilton Honors membership account.

This seems to be a good way to keep the points in your Hilton Honors membership account from expiring if you do not mind taking surveys — but this is not exactly the easiest way to earn Hilton Honors points; and you might find that the time needed to complete the process may otherwise not be worth the effort…

…but at least earning the initial 10,000 Hilton Honors points is definitely worth the minimal time and effort, in my opinion — especially when you only need as few as 5,000 Hilton Honors points to stay at 23 hotel properties worldwide; or as few as 10,000 Hilton Honors points to stay at 79 hotel properties worldwide

Photograph ©2018 by Brian Cohen.

6 thoughts on “You WILL Receive Your 10,000 Hilton Honors Points If You Completed a Survey…”

  1. Kevin says:

    That’s good news. Glad everyone who participated will get the full 10K points.

    1. Brian Cohen says:

      I am really glad about that. Hilton comes through yet again.

      Thank you, Kevin.

    2. Roman says:

      I didn’t unfortunately.

  2. NB_ga says:

    Thanks for staying on it and finding our missing points. And Kudos to your Hilton contact for coming through. Much appreciated!

  3. Andrew says:

    Has anyone had their account suspended/locked? I signed-up through the promo and completed a survey and was awarded the 10,000 point bonus. My wife then tried to do the same for her Hilton Honors account, but she never received any surveys, then a couple of days later received an email saying her account was suspended indefinietly: “As a member of our program you may only have one account, provide accurate profile information and survey responses. You must also be thoughtful and attentive in responding to our surveys. When we have concerns about any of these program rules we are obligated to take steps to investigate and unfortunately suspend accounts.
    We do not take account suspension lightly and do so only when account issues have been identified. At this time your account has been indefinitely suspended and you will no longer be able to participate in surveys or claim rewards from our website.”

    I don’t think it’s against any terms, but I am guessing our accounts were flagged because we signed up one after another (from the same IP adress) with the same address/phone number and a similar email address (but different Hilton Honors accounts). I can no longer log into my account either, so I am guessing it is also suspended and the 10,000 points that I earned will not post to my Hilton account.

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