Should Points or Miles Be Given to Compensate Loyalty Program Members For Inconvenience Due to Account Breach?
“S orry to hear your account was compromised”, reader Chasing The Points posted in the Comments section on the news pertaining to my Starwood Preferred Guest frequent guest loyalty program account being compromised last week which resulted in a temporary loss of most of my Starpoints. “Did they reimburse you with any points for the inconvenience?”
If I understood that question correctly, Chasing The Points was asking if some extra Starpoints were thrown my way for going through the inconvenience of having to restore the account.
As I reported yesterday, the team from Starwood Preferred Guest were professional about the whole situation and were clear on being serious about combatting this problem. My account was restored rather quickly — within a few hours, actually — and everything seems to be fine again.
Truth be told — not that I lie anyway — I was satisfied with the service and attention to this matter which I received; so I have no intention of asking for any Starpoints…
…which is the main reason why I actually had not thought about being reimbursed with any Starpoints for any inconvenience — but should they have done so? If so, how many Starpoints would suffice?
This is where you come in: should points or miles be given to compensate loyalty program members for inconvenience due to account breach? Please participate in the poll below and feel free to opine in the Comments section below.