American Airlines Eliminates ALL Change Fees — Well…ALMOST All…Plus…
…but the new policy does not include Basic Economy fares, with which change fees will still exist; and it also does not seem to include travel which originates elsewhere in the world other than in North America or South America.
This means that American Airlines allows you to keep the full value of eligible tickets if you change your travel plans prior to your scheduled travel. Although you will be required to pay the fare difference for a new flight, you will not lose the value of your ticket if the new flight is less expensive.
…The Permanent Elimination of Service Charges
You will no longer pay a service charge when booking a ticket through the reservations department of American Airlines — even after the current 2019 Novel Coronavirus pandemic subsides, for which the service charge had been temporarily waived. This means that service charges — such as a fee of $35.00 for booking a ticket or award flight with a customer service representative via the telephone — have been eliminated permanently.
Seriously? We had to experience a worldwide pandemic to teach you that flexibility in travel is key for customers? I could have told you that years ago. Where were you when customers were complaining about increasingly restrictive policies coupled with ancillary fees which were designed to increase revenue as the top priority?
Perhaps I am being unreasonably skeptical; but I am curious to see how that statement holds up long after the current 2019 Novel Coronavirus pandemic has subsided and has been officially declared as ended…